Contact Us

Business Details

Pawlvia is owned and operated by Zhuhai Weiyou Education Technology Co., Ltd..

Legal entityZhuhai Weiyou Education Technology Co., Ltd.
Business address4th Floor, No. 3 Huafeng Street, Antang Village, Sanzao Town, Jinwan District, Zhuhai, Guangdong 519040, China
Support emailservice@pawlvia.com
Store & Company Information Pawlvia Customer Care and Legal Information
Operating CompanyZhuhai Weiyou Education Technology Co., Ltd.
Customer Supportservice@Pawlvia.com
Official StorePawlvia.com
For order questions, returns, shipping help, privacy requests, or policy-related support, please contact us through the email above and include your order number when available.

Contact Us

Need help with a Pawlvia product or order? Our support team is here to help with product questions, order status, shipping updates, returns, payment issues, privacy requests, and general store concerns.

Customer Support

Email: service@Pawlvia.com

Service hours: Monday-Friday, 9:00 AM-6:00 PM Pacific Time, excluding public holidays.

Support provider: Zhuhai Weiyou Education Technology Co., Ltd.

For Faster Help

Please include your order number, the email address used at checkout, and a short description of what you need. For damaged, defective, missing, or incorrect items, include clear photos of the product, packaging, shipping label, and any visible issue.

We aim to respond within 1-2 business days. During launches, holidays, or carrier disruptions, response times may be slightly longer, but we will work through requests in the order received.