Order Tracking

Once your Pawlvia order ships, tracking information may be sent to the email address used at checkout.

Tracking Updates

Tracking can take 24-72 hours to show movement after a label is created. During carrier transfers, customs processing, weekends, holidays, or high-volume periods, tracking may pause before updating again.

No Tracking Update

If your tracking has not updated for several business days, contact service@Pawlvia.com with your order number. We will check the available shipment details and help with next steps.

Delivered but Not Received

If tracking shows delivered but you cannot find the package, please check nearby delivery areas, your mailbox, front desk, building staff, household members, neighbors, and any carrier delivery notice. Contact us promptly if the package is still missing.

Multiple Shipments

Some orders may ship in more than one package. If your order has multiple tracking numbers, each package may arrive on a different day.