Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at service@Pawlvia.com.

Before Fulfillment

We can only attempt changes or cancellations before an order enters fulfillment. Possible changes may include shipping address updates, item corrections, or cancellation requests, but approval is not guaranteed.

After Fulfillment Begins

Once an order is packed, processed by a fulfillment partner, assigned tracking, or shipped, changes and cancellations are usually no longer possible. You may be able to request a return after delivery if the item qualifies under our Return Policy.

Address Changes

Customers are responsible for entering a complete and accurate shipping address at checkout. If you notice an error, email us immediately. Pawlvia cannot guarantee carrier interception or address correction after fulfillment begins.

Duplicate Orders

If you believe you placed a duplicate order or were charged twice, contact us before placing another order. Include all order numbers and the email used at checkout.