Return and Refund Policy

This page summarizes Pawlvia's return and refund terms. For the full return process, see our Return Policy.

30-Day Return Requests

Return requests should be submitted within 30 days after delivery. Items must generally be unused, clean, in original condition, and returned with original packaging and accessories where applicable.

Non-Returnable or Limited-Return Items

Opened hygiene products, used grooming consumables, heavily pet-contacted items, products damaged by chewing or misuse, customized products, gift cards, final-sale items, and items missing parts may not qualify unless they arrive damaged, defective, or incorrect.

Damaged or Incorrect Orders

Contact service@Pawlvia.com within 7 days of delivery with your order number and photos of the issue, packaging, and shipping label. Approved cases may be resolved with a replacement, refund, partial refund, or store credit.

Refund Timing

Approved refunds are issued to the original payment method after return inspection or case approval. Payment providers may require additional time to post the refund.